From HITEC Indianapolis to a flurry of mid-year launches, 2025 has delivered practical, revenue-driving tools rather than flashy demos. Here are eight new or newly expanded hospitality tech products that deserve a spot on your short list, each aimed at shaving minutes off workflows, lifting conversion, or unlocking ancillary revenue.
1) Agilysys Intelligent Guest Profiles (IGP)
Announced at HITEC, IGP stitches preference and behavior data across Agilysys solutions so teams see one living profile, from pre-arrival through outlets and post-stay. Expect smarter upsell prompts, tighter recognition for repeat guests, and fewer data silos across POS, PMS, and spa/activities. If you’re chasing total revenue per guest rather than room-only metrics, this is built for you.
2) WorldVue Compass
WorldVue’s new platform focuses on the mobile guest journey with IoT tie-ins (think in-room controls and content) and personalization that carries from app to the in-room hospitality TVs. For limited-service and lifestyle brands looking to unify entertainment, messaging, and device control without a patchwork of apps, Compass aims to be that single pane of glass.
3) SynXis Concierge.AI (Sabre Hospitality)
Sabre has pushed its generative-AI assistant deeper into the booking funnel, layering Concierge.AI into the SynXis Booking Engine to answer questions, resolve friction, and keep shoppers on-site long enough to convert. Hotels get 24/7 multilingual engagement without spinning up extra tools, useful for direct channel strategies and lean teams.
4) Stayntouch “Grab & Go” Kiosk
Beyond check-in, Stayntouch’s new kiosk adds a 24/7 micro-market that posts purchases straight to the folio via PMS integration. Properties report higher average spend, shorter queues, and fresh non-room revenue with minimal staffing. If lobby labor is tight or you’ve got dead space to monetize, this is a compelling plug-and-play add.
5) Tripleseat Auto-Generated Event Forecasting
Sales and events teams can now auto-calculate forecasted checks for every event type using recent property data, no more fragile spreadsheets. The tool speeds proposals and sets more accurate minimums, which is gold when function space demand is rebounding, but staffing remains thin.
6) RoomPriceGenie Group Displacement Calculator
Group pricing is finally getting the same science as transient. RoomPriceGenie’s new module applies historicals and demand patterns to recommend profitable group rates quickly, so you can respond in minutes, not days, with a defensible number that protects base business.
7) Amadeus Demand360® & MeetingBroker® AI upgrades
Two meaningful lifts here. First, Email-to-RFP converts inbound group emails (and attachments) into structured RFPs inside MeetingBroker, goodbye manual intake. Second, new AI layers in Demand360 help teams mine market shifts via chat-style prompts. Together, they accelerate response times and help you win more group business without adding headcount.
8) Canary Technologies: AI voice, webchat, and upsell suite
Canary expanded its platform with AI-powered guest messaging, voice, webchat, and upselling, an omnichannel approach that meets guests wherever they reach out. It’s designed to reduce call volume, capture incremental spend, and keep conversations in one system instead of scattered inboxes.
How to turn these launches into quick wins
- Target bottlenecks first. If your sales team is slow to quote groups, start with Tripleseat or Amadeus’ Email-to-RFP. If front-of-house is your pinch point, a Stayntouch kiosk can lift spend while cutting lines.
- Make profiles actionable. IGP and Compass are most valuable when they actually change offers and service in real time, integrate them with your PMS/POS and align SOPs so staff use the data, not just admire it.
- Protect direct. If you’re investing in paid media or SEO for direct bookings, pair those efforts with Concierge.AI so shoppers get answers without bouncing to OTAs. Track assist and conversion lift before and after deployment.
The Bottom Line
2025’s most interesting releases aren’t shiny toys; they’re workflow multipliers. Pick one guest-facing tool (Compass, Canary, or the Stayntouch kiosk) and one revenue/sales accelerator (RoomPriceGenie, Tripleseat, or Amadeus’ AI upgrades). Pilot fast, measure lift in conversion or ancillary revenue, and roll out property-wide once you see the signal.